charge to browse, bid on or buy items at Master.com. There is also no charge to list
classified items, but you do pay fees to list
and sell items via auction. Read on to learn about Insertion Fees, Final
Value Fees, credit
requests, and re-listing
your item. For Master.com's payment terms, click
As a special introductory offer Master.com is waiving insertion and final value
fees for items listed before September 1, 2000.
Note - Fees pay for the right to sell an item(s) on Master.com. You do not
purchase any exclusive rights to a Web page on Master.com. Master.com may, in our sole
discretion, and without your consent or payment to you, place third party
advertisements on any Web page within our site.
When you list your item
for sale at Master.com, you pay a non-refundable Insertion Fee. Insertion Fees
vary by the type of auction you choose:
- Regular Listings
The Insertion Fee is based on the opening value
or minimum bid for your item. However, Insertion Fees for Non-Binding
Bid Categories are on a fixed schedule.
The Insertion Fee is based upon the reserve price
of the item you list for sale. Insertion Fees are non-refundable.
When you list a Reserve Price Auction, you will also be charged a
Reserve Price Auction Fee, which is based upon the reserve price.
Reserve Price Auction Fees are fully refundable. At the end of the
auction, if your item sells, the Reserve Price Auction Fee is
refunded to your account. This also applies to Real Estate.
- Dutch Listings
The Insertion Fee is based upon the opening value or
minimum bid of the item you list for sale multiplied by the quantity of
items you offer. The maximum insertion fee for any Dutch auction is
Opening Value or Reserve
|$0.01 - $9.99
|$10.00 - $24.99
|$25.00 - $49.99
|$50.00 and up
Insertion fees for items covered by the Non-Binding Bid policy:
|Miscellaneous: Real Estate
Additional Reserve Price Auction fee (fully refunded if item
|$0.01 - $24.99
|$25.00 and up
Fees for additional listing options
you list your item for sale, you can choose several listing options to
promote your listing. Make it stand out and get more bids! These options
also have non-refundable fees.
- Bold text in listing
You can put the title of your item in
boldface text in the listing pages.
- Featured Auctions
Showcase your items and give them more
visibility with either:
- A Featured Auction listing, with your item appearing in the
Featured Auctions section. It could also be randomly selected to appear in
the Featured display area on the main Master.com Home page, in the Featured
Items section of the category index page, and on the main category page.
- A Category Featured Auction listing, with your item appearing on
the first page of listings in the category of your choice. Your
featured item may also be selected at random to be displayed in the
Featured Items section of related category index pages (as an example,
take a look at the antiques page).
At the end of an auction, you will be charged a
Final Value Fee based on the final sale price (final value) of your item:
- Regular and Reserve Auctions (when the reserve has been met)
final value is the closing bid. Remember, there is no Final Value Fee
charged if the reserve is not met.
- Dutch Auctions
The final value is the lowest successful bid,
multiplied by the quantity of items you sold.
Then here's how you calculate your Final Value Fee (if you sold
real estate, see below):
- Take the first $25 of your final value, and calculate 5% of that. If
your item sold for $25 or less, this is your Final Value Fee.
- If your final value was more than $25, take the additional amount,
from $25.01 to $1,000, and calculate 2.5% of that.
- If your final value was more than $1,000, take that additional
amount and calculate 1.25% of the remaining amount.
- Add these amounts together and you have your Final Value Fee!
There is no Final Value Fee for Miscellaneous: Real Estate
|Miscellaneous: Real Estate
||No final value
You will not be charged a Final Value Fee if:
- There were no bids on your item
- If there were no bids that met your reserve price for your Reserve
But you will be charged a Final Value Fee:
- Whether or not you consummate the sale with the buyer
Final Value Fee Credit
As a seller, you can request a full or partial
Final Value Fee credit if:
||Reason for Credit |
High bidder did not respond after you attempted to contact them
(Please allow at least seven days for them to respond).
High bidder "backed out" and did not buy item.
High bidder's check bounced or they placed a stop payment on it.
High bidder returned item and you issued a refund.
High bidder could not complete auction due to family or
High bidder claimed terms were unacceptable. |
Sale price was actually lower than highest bid.
High bidder backed out. You sold item to a lower bidder at a
One or more of your Dutch Auction bidders backed out of sale.
Here's how to request a Final Value Fee credit:
- Wait at least seven business days for a bidder to respond to your
attempts to contact him or her.
- Fill out the Final Value Fee Credit Request Form within 60 days of the end of your
- Master.com will normally apply credits to your account within 7-10
- If we have any questions about your Final Value Fee credit request
we will contact you.
- Please be sure your credit claim is accurate and valid. Sellers who
file false claims will be suspended.
- Information provided in your credit request will be used to identify
Non-Paying Bidders—bidders who win auctions but don't follow through
with the transaction. For more details, review Master.com's
Non-Paying Bidder Policy.
The majority of transactions on Master.com are completed
successfully! But, if your item doesn't sell the first time around, Master.com
You can relist
your item one more time. If your item sells the second time around,
you'll get a refund of the insertion fee for the second listing. Please
make sure the following conditions apply:
- You didn't receive any bids on your listed item during your first
- You didn't get any bids that met or exceeded your reserve price (for
a Reserve Price Auction).
- You are re-listing the same item within 30 days of the closing date
of the first auction.
Since this offer is only good for one re-listing, you'll want to
make the second try a good one! You may want to come up with a
snappier title, change the bid price, or add a more detailed item
description. Check out Master.com's Tips for Selling Relisted Items.
Here's how to relist: Go to the item page for your completed
auction, and click where it says, "now that the auction has ended, you can
easily relist this item by clicking here." If you originally had a reserve
price on your item, you don't have to relist it with a reserve
price again. But if you choose to have another Reserve Price Auction,
the new reserve price needs to be the same or lower than the original one.
Please be sure to re-enter any reserve prices because this information
will not be copied to the new listing. Reserve Price Auction fees will
apply again if your item does not sell.
Note: This re-listing offer does not apply to Dutch Auctions.
are required to place a credit card (Visa, MasterCard, American Express or
file for automatic monthly billing.
Placing a credit card on file allows unlimited access to list
items as long as Master.com is able to authorize the card for each month's
payment amount. Master.com requires payment in full each month on accounts with
a balance of $1.00 or more.
To place your credit card (Visa, MasterCard, American Express or
Discover) on your Master.com account as a new registered seller, just
complete this safe and easy
Debit and check cards (with a Visa or MasterCard logo) are an
acceptable form of payment in lieu of a credit card. However, please keep
in mind that debit and check cards are not credit cards and may be subject
to daily and/or transaction limits. Contact your issuing bank to determine
if your card is subject to these limits or any other restrictions that may
Invoicing Procedures and Payments
At the time of registration
your account is automatically assigned a billing cycle. This billing cycle
pre-determines your invoicing date as well as your payment due date. This
date is referred to as your Billing Cycle Date and is clearly displayed at
the top of your
account status page. This date will also appear on your invoice as your
Invoice Date. Please check your account status to verify your Billing
You will normally be invoiced within five days of your Billing Cycle
Date via email. This invoice will include your previous month's account
activity as well as any past due amounts. In the event you do not receive
an invoice, you are still responsible for your payment. Please check your
account status for your current account balance.
Master.com Billing Cycles
|Billing Cycle Date
||When will I receive my invoice?
||When is my payment due?|
|15th of the month
||Between the 16th and 20th of the month
||By the 15th of the following month|
|Last day of the month
||Between the 1st and 5th of the month
||By the last day of the following
Your credit card will normally be charged 7 to 10 days after receipt of
Master.com requires payment in full each month on accounts with balances of
$1.00 or greater. You will be billed a monthly finance charge of 1.5% or
the highest amount permitted by applicable law - whichever is lower - if
your account becomes past due. Your account may be suspended for
non-payment, and you may be responsible for collection costs.