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Master.com

Fees
There's no charge to browse, bid on or buy items at Master.com. There is also no charge to list classified items, but you do pay fees to list and sell items via auction. Read on to learn about Insertion Fees, Final Value Fees, credit requests, and re-listing your item. For Master.com's payment terms, click here.

Special Offer
As a special introductory offer Master.com is waiving insertion and final value fees for items listed before September 1, 2000.

Note - Fees pay for the right to sell an item(s) on Master.com. You do not purchase any exclusive rights to a Web page on Master.com. Master.com may, in our sole discretion, and without your consent or payment to you, place third party advertisements on any Web page within our site.

Insertion Fees
When you list your item for sale at Master.com, you pay a non-refundable Insertion Fee. Insertion Fees vary by the type of auction you choose:

  • Regular Listings
    The Insertion Fee is based on the opening value or minimum bid for your item. However, Insertion Fees for Non-Binding Bid Categories are on a fixed schedule.

  • Reserve Price Listings
    The Insertion Fee is based upon the reserve price of the item you list for sale. Insertion Fees are non-refundable.

    When you list a Reserve Price Auction, you will also be charged a Reserve Price Auction Fee, which is based upon the reserve price. Reserve Price Auction Fees are fully refundable. At the end of the auction, if your item sells, the Reserve Price Auction Fee is refunded to your account. This also applies to Real Estate.

  • Dutch Listings
    The Insertion Fee is based upon the opening value or minimum bid of the item you list for sale multiplied by the quantity of items you offer. The maximum insertion fee for any Dutch auction is $2.00.

    Opening Value or Reserve Price

    Insertion Fee
    $0.01 - $9.99 $0.25
    $10.00 - $24.99 $0.50
    $25.00 - $49.99 $1.00
    $50.00 and up $2.00

    Insertion fees for items covered by the Non-Binding Bid policy:

    Item Category

    Insertion Fee

    Miscellaneous: Real Estate $50.00

    Additional Reserve Price Auction fee (fully refunded if item sells):

    Reserve Price

    Reserve Price Auction Fee
    $0.01 - $24.99 $0.50
    $25.00 and up $1.00

Fees for additional listing options
When you list your item for sale, you can choose several listing options to promote your listing. Make it stand out and get more bids! These options also have non-refundable fees.

  • Bold text in listing
    You can put the title of your item in boldface text in the listing pages.

  • Featured Auctions
    Showcase your items and give them more visibility with either:
    1. A Featured Auction listing, with your item appearing in the Featured Auctions section. It could also be randomly selected to appear in the Featured display area on the main Master.com Home page, in the Featured Items section of the category index page, and on the main category page.
    2. A Category Featured Auction listing, with your item appearing on the first page of listings in the category of your choice. Your featured item may also be selected at random to be displayed in the Featured Items section of related category index pages (as an example, take a look at the antiques page).

    Additional Options
    Insertion Fee
    Bold $2.00
    Category Featured Auction $14.95
    Featured Auction $99.95

 

Final Value Fees
At the end of an auction, you will be charged a Final Value Fee based on the final sale price (final value) of your item:

  • Regular and Reserve Auctions (when the reserve has been met)
    The final value is the closing bid. Remember, there is no Final Value Fee charged if the reserve is not met.

  • Dutch Auctions
    The final value is the lowest successful bid, multiplied by the quantity of items you sold.

Then here's how you calculate your Final Value Fee (if you sold real estate, see below):

  1. Take the first $25 of your final value, and calculate 5% of that. If your item sold for $25 or less, this is your Final Value Fee.
  2. If your final value was more than $25, take the additional amount, from $25.01 to $1,000, and calculate 2.5% of that.
  3. If your final value was more than $1,000, take that additional amount and calculate 1.25% of the remaining amount.
  4. Add these amounts together and you have your Final Value Fee!

There is no Final Value Fee for Miscellaneous: Real Estate

Item Category

Final Value Fee

Miscellaneous: Real Estate No final value fee

You will not be charged a Final Value Fee if:

  • There were no bids on your item
  • If there were no bids that met your reserve price for your Reserve Price Auction

But you will be charged a Final Value Fee:

  • Whether or not you consummate the sale with the buyer

Final Value Fee Credit Request
As a seller, you can request a full or partial Final Value Fee credit if:
Credit Type Reason for Credit
Full Credit
  • High bidder did not respond after you attempted to contact them (Please allow at least seven days for them to respond).
  • High bidder "backed out" and did not buy item.
  • High bidder's check bounced or they placed a stop payment on it.
  • High bidder returned item and you issued a refund.
  • High bidder could not complete auction due to family or financial emergency.
  • High bidder claimed terms were unacceptable.
  • Partial Credit
  • Sale price was actually lower than highest bid.
  • High bidder backed out. You sold item to a lower bidder at a lower price.
  • One or more of your Dutch Auction bidders backed out of sale.
  • Here's how to request a Final Value Fee credit:

    1. Wait at least seven business days for a bidder to respond to your attempts to contact him or her.
    2. Fill out the Final Value Fee Credit Request Form within 60 days of the end of your auction.
    3. Master.com will normally apply credits to your account within 7-10 business days.
    4. If we have any questions about your Final Value Fee credit request we will contact you.
    5. Please be sure your credit claim is accurate and valid. Sellers who file false claims will be suspended.
    6. Information provided in your credit request will be used to identify Non-Paying Bidders—bidders who win auctions but don't follow through with the transaction. For more details, review Master.com's Non-Paying Bidder Policy.

    Re-listing an Item
    The majority of transactions on Master.com are completed successfully! But, if your item doesn't sell the first time around, Master.com can help.

    You can relist your item one more time. If your item sells the second time around, you'll get a refund of the insertion fee for the second listing. Please make sure the following conditions apply:

    • You didn't receive any bids on your listed item during your first regular auction.
    • You didn't get any bids that met or exceeded your reserve price (for a Reserve Price Auction).
    • You are re-listing the same item within 30 days of the closing date of the first auction.

    Since this offer is only good for one re-listing, you'll want to make the second try a good one! You may want to come up with a snappier title, change the bid price, or add a more detailed item description. Check out Master.com's Tips for Selling Relisted Items.

    Here's how to relist: Go to the item page for your completed auction, and click where it says, "now that the auction has ended, you can easily relist this item by clicking here." If you originally had a reserve price on your item, you don't have to relist it with a reserve price again. But if you choose to have another Reserve Price Auction, the new reserve price needs to be the same or lower than the original one. Please be sure to re-enter any reserve prices because this information will not be copied to the new listing. Reserve Price Auction fees will apply again if your item does not sell.

    Note: This re-listing offer does not apply to Dutch Auctions.

    Payment Terms

    Registered sellers are required to place a credit card (Visa, MasterCard, American Express or Discover) on file for automatic monthly billing. Placing a credit card on file allows unlimited access to list items as long as Master.com is able to authorize the card for each month's payment amount. Master.com requires payment in full each month on accounts with a balance of $1.00 or more.

    To place your credit card (Visa, MasterCard, American Express or Discover) on your Master.com account as a new registered seller, just complete this safe and easy form.

    Debit and check cards (with a Visa or MasterCard logo) are an acceptable form of payment in lieu of a credit card. However, please keep in mind that debit and check cards are not credit cards and may be subject to daily and/or transaction limits. Contact your issuing bank to determine if your card is subject to these limits or any other restrictions that may apply.

    Invoicing Procedures and Payments
    At the time of registration your account is automatically assigned a billing cycle. This billing cycle pre-determines your invoicing date as well as your payment due date. This date is referred to as your Billing Cycle Date and is clearly displayed at the top of your account status page. This date will also appear on your invoice as your Invoice Date. Please check your account status to verify your Billing Cycle Date.

    You will normally be invoiced within five days of your Billing Cycle Date via email. This invoice will include your previous month's account activity as well as any past due amounts. In the event you do not receive an invoice, you are still responsible for your payment. Please check your account status for your current account balance.

    Master.com Billing Cycles

    Billing Cycle Date When will I receive my invoice? When is my payment due?
    15th of the month Between the 16th and 20th of the month By the 15th of the following month
    Last day of the month Between the 1st and 5th of the month By the last day of the following month

    Your credit card will normally be charged 7 to 10 days after receipt of your invoice.

    Master.com requires payment in full each month on accounts with balances of $1.00 or greater. You will be billed a monthly finance charge of 1.5% or the highest amount permitted by applicable law - whichever is lower - if your account becomes past due. Your account may be suspended for non-payment, and you may be responsible for collection costs.